Manual QA (IVR / Agile)

Manual QA (IVR / Agile) – Contract – Richmond, VA
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Financial Services Company is seeking a Manual QA (IVR / Agile) in Richmond, VA.

Role Description
• Responsible for creating an end-to-end test plan and test cases; executing the plan, cases and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
• The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems and functionality.
• Ensures that every phase and feature of the software solution is tested and that any potential issue is identified and fixed before released to the production environment.
• Supports all technology systems testing on enhancement tickets, corporate projects and break fixes
• Proactive research of current and impacted functionality within relevant systems
• Participates in requirements process/meetings, reviews business requirements, functional requirements and technical specifications to ensure full understanding of individual deliverables
• Creates thorough and exhaustive test plans and test cases, including regression testing details, utilizing approved templates to ensure all functional requirements are tested.
• Facilitate the review meeting, document and track stakeholder approvals on test plans and test cases, embedding the approvals within the documentation to ensure adequate audit trail
• Executes comprehensive system testing in accordance with the documented test plan and cases
• Creates and utilizes automated testing scripts and tool, Selenium, where applicable
• Isolate, document, replicate, and report defects and verify defect fixes
• Provide routine reporting to the project team regarding the test status and open defects at agreed upon intervals, the frequency should be determined by the project team and documented within the test plan
• Actively participate in all project meetings providing updates regarding their deliverables
• Manages tracking and documenting all test execution approvals by the necessary project team, embedding them in the documentation to ensure adequate audit trail. Proactively identifies and makes recommendations to management for process improvements.
• Serve as a mentor to team and contract resources
• Creates documentation around best practices and standard operating procedures to share with the team

Skills & Requirements
• 3-5 years’ experience as a Manual Tester (Senior role) – this is 100% manual
• QA comfortable enough of their experience to challenge design
• Telephony project experience or previous experience testing an IVR – If they have a tenured QA with lots of different projects he still wants to see them if they don’t have telephony experience

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.


Job type:
Technology & Internet Services
Competitive Salary
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