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555 Eighth Avenue 23rd Floor, New York, New York,NY 10018

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Technical Support Analyst II

New York

Job type
$1-1 per hour

Technical Support Analyst II - Contract - New York, NY - $1-1 per hour

Technical Support Analyst II – Contract – New York, NY

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

Technical Support Analyst II Skills & Requirements:

Familiarity with encryption and security tools including backup and restores using standard Windows utilities; standard windows migration USMT Managing and implementing IOS devices using Mobile Device Management (MDM) tools Assist maintain knowledge base database , documentation and asset inventory database Work closely with team and other towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary Prefer experience in a manage outsource environment; managing individual ticket and productivity, managing assignment group queues to meet Service Level Agreements (SLA) Ability to take on small projects from start to finish PC/Intel Experience: Support Windows 7, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync/Skype, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM, Able to do Remote support, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing. Mac/Apple Experience: Support El Capitan and older Mac OS like Yosemite, FileVault Encryption, Connected Backup, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync, Mobile Iron, Citrix, ARD(Apple Remote Desktop), Parallels, knowledge of Casper Remote and Self Service, Adobe Products, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends - who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. . Additionally, if the position is a consulting opportunity Veredus provides full benefits:

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP - Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Care packages
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

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Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.

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