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ttelephone:813 936 7004
485 North Keller Road, Suite 101, Maitland, Florida,FL 32751

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Global Operations Center (GOC) Situation Manager (SitMan)


Job type
$48 p/h - $50 p/h



This position is NOT eligible for subcontractors or those that require sponsorship

Global Operations Center Situation Manager Requirements:
- Experience within Major Incident Management is an absolute must.
- College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred). Technical certification in Computer Science, related telecommunications field and experience is also acceptable.
- Previous experience within Major Incident Management
- Technically competent with excellent interpersonal skills. Situation Manager should have a range of technical skills across the technologies that are supported, including networks, servers and applications.
- Communication skills, and working with other people (interpersonal skills) are a prime requirement in these positions.
- Troubleshooting skills. Strong fundamental troubleshooting and fault management skills are essential.
- Leadership skills: The ability to control a team, and provide leadership and direction, maintaining focus on task/problem is critical.
- Staying calm and in control in high pressure situations is essential.
- Major Incident Management processes will drive timely and consistent Priority 1 Incident notifications throughout the outage duration, including business impacts; accurate documentation of outage description, timeline, and corrective actions; and effective long term irrevocable and preventive actions to ensure incidents are not repeated going forward.
- Perform proactive analysis on operational data to identify potential risks, trends, and performance issues.
- Based on proactive analysis, extrapolate and take actions to manage risks and avoid service interruptions.
- Work closely with organizational management and peers to identify and execute upon process improvement opportunities in areas like Incident, Problem and Change Management.
- Demonstrated ability to facilitate problem management and continuous improvement initiatives that build client relationships
- Good understanding of the technology area and working understanding across all infrastructure components.
Very strong analytical skills: The ability to analyze, interpret and use data to provide actionable insights.
- The ability to correlate infrastructure design problems to infrastructure performance and business productivity.
- Ability to identify patterns and trends within incidents and other diagnostic and performance data.
- Effective Communication: Demonstrated ability to successfully influence and negotiate with clients and/or vendors to ensure positive outcomes in the delivery of services, including the ability to communicate effectively to both internally and externally facing organizations.
- Contribute to, and influence the Situation Management model
- Project Management skills

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends - who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. . Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP - Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video - culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.

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